Refund policy

Graveyard Games is committed to ensuring the quality and functionality of our retro consoles, physical media, and custom merchandise. All returns and exchanges are subject to the conditions outlined below to protect the integrity of our inventory.

Defective Returns 

  • 14-Day Window: Defective items may be returned within 14 days of the original purchase date.
  • Verification: The item must be confirmed defective upon inspection by our staff before a refund or replacement is authorized.

Non-Refundable Conditions

  • Broken Warranty Seals: Any games, consoles, accessories, or merchandise with a broken, removed, or tampered Graveyard Games warranty seal are strictly non-refundable.
  • Opened Sealed Items: Any product originally sold in factory-sealed condition is non-refundable if the seal, shrink wrap, or packaging has been opened or altered.
  • Removed Merchandise Tags: Apparel and merchandise must be returned in their original condition. Any item with the retail or brand tags removed is not eligible for a return.

Serial Number & Authentication

  • Matching Serial Numbers: For a return to be validated, the serial numbers on the returned hardware, consoles, or peripherals must perfectly match the serial numbers logged on your original receipt and our sales records.
  • Complete Returns: Items must be returned with all original components, including cables, controllers, and manuals. Returns missing original components will be denied.

Complimentary Disc Resurfacing Service

  • Unreadable Discs: If a purchased game disc fails to read, but you prefer to keep the physical media rather than process a return, we offer a free disc buffing and repair service.
  • Free Shipping: Under valid circumstances, we will provide a prepaid shipping label for you to send the game back to our store at no cost.
  • Testing & Return: Our team will professionally resurface the disc, fully test it on the appropriate legacy console to ensure functionality, and ship it back to you completely free of charge.

Dead n' Defective Merchandise Policy

All items categorized, tagged, or sold as "Dead n' Defective" or "Defective" are sold strictly AS IS. By purchasing merchandise under these conditions, you acknowledge and agree to the following final-sale terms:

  • Zero Refund Policy: "Dead n' Defective" items are entirely ineligible for refunds, returns, store credit, or exchanges under any circumstances. All sales are final.
  • No Functionality Guarantee: These items—whether non-working consoles, damaged cartridges, or heavily scratched physical media—are sold exclusively for parts, repair projects, shell replacements, or aesthetic display. We do not guarantee that any internal components are salvageable or that the hardware can be successfully repaired.
  • Full Condition Disclosure: The "Dead n' Defective" designation serves as comprehensive legal notice that the product is non-operational, heavily damaged, or incomplete. No warranties, express or implied, apply to these specific items.
  • Buyer Assumption of Risk: You assume total responsibility for the item in its exact state at the time of checkout. Customer service cannot provide technical support, troubleshooting, or repair advice for items sold under this condition tier.
  • Order Cancellation: Once an order containing a "Dead n' Defective" item is processed and shipped, it cannot be canceled, disputed, or reversed based on the condition of the item.